Rolando Perez

Miami, FL 33126 · (786) 326-5921 ·

I am an Web Developer with a background as an IT support technician. Through 10 years of experience troubleshooting computers, servers and networks, I have become a very organized person, quick learner, and passionate about my work.

Looking to advance my career on the software development field, I am currently part of an UM Full Stack Development Bootcamp. Experience programing on HTML, CSS and JavaScript, as well as back end languages like PHP, C# and SQL. Skilled in troubleshooting and very detail oriented.Proven ability to work individually or as a part of a team.



Field Engineer

Sabio Information Technologies - Miami, FL

Support company’s clients, ether Remotely or On-Site. Responsible for Proactively identify and resolve issues for assigned accounts, suggest improvements for the systems and network, update documentation of their systems and technologies. Work closely with the Lead Engineer on projects. Very positive response about my performance from clients.

2018 to Present

System Administrator | Tier II Desktop Support Technician

Total Dental Care of Florida - Miami, FL

Multi-location workplace environment, supporting 12 locations trough Miami-Dade County. Installed and deployed new computers and system, imaging client OS using DISM tools; troubleshooted network related issues, printers and scanners, and Opendental and Imaging Software Issues. Trained users on the use of the systems, best practices, and security. Responsible for Server management (Windows Server 2012 R2, Microsoft Hyper-V Server), Practice Management Software Administration (Opendental), X-ray imaging software Management (Sirona Sidexis, CareStream, Villa Dental Studio), Manage Active Directory DS users, group and network policies, manage network resources (Shared Folders, Printers, Scanners), deploy server patches and updates, System and Data Backup operations and disaster Recovery planning, Troubleshooted Server Related Issues. Spearheaded projects that involved the planning and deployment of the Active Directory infrastructure. Worked with IT Director on project planning and execution. Partook in the development of an internal automation web application with the purpose of scheduling dental prosthesis works on the dental lab and tracks progress and scheduled deliveries. This web application is based on PHP and MySQL database.

2015 to 2018

System Administrator | Support Technician

CMBF Radio Musical Nacional - La Habana, Cuba

Executed several projects, the most important one was the upgrade from windows server 2003 to windows server 2008 and a new Active Directory security structure (including user Groups and group policy) that better protected the digital music library. This project also included the replacement of production software that were outdated and some hardware upgrades for the production systems. Developed and supported the business website, a small cultural news portal based on PHP and mySQL database. Responsibilities also included servers management including windows server 2003, latter windows server 2008 R2, server backup operations, troubleshoot network issues and equipment (router, switch), Manage Active Directory DS users, group and network policies, Troubleshoot Active Directory DS and DNS, computer software and hardware support (Windows XP, Windows 7, Microsoft Office suite, Antivirus software), support for productivity applications focused for radio production and Broadcasting (adobe Audition, Mar4Win broadcasting software, Zara Radio Broadcasting Software), Install and repair Windows OS.

2011 to 2014

Desktop Support Technician

Medical Clinic "Gregorio Valdez" - La Habana, Cuba

Supported a workplace of 60 Employees in which there was 95% user satisfaction rating. Responsibilities included Installation of Windows XP OS, Troubleshooting and support Windows XP OS, patches installation, Virus removal, Install and update software applications (Microsoft Office suite, Antivirus Software), troubleshoot computer hardware issues, printer installation and support, training employees on computer system and security best practices.

2007 to 2011


Associate in Information Technology

Institute of Informatics, La Havana, Cuba
2003 - 2007


Full-Stack Web Development Bootcamp

University of Miami Division of Continuing & International Education.

CompTIA A+


Microsoft Technology Associate

Windows Server Administration Fundamentals


Programming Languages & Tools
  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum